Give the right people the right scope of work.

Define clear boundaries between companies, projects and responsibilities. Company membership, user roles, enabled modules and project permissions determine access to records. Sensitive actions follow the additional authentication and approval rules configured for the organisation.

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Conceptual architectural model of a construction project

How the workflow connects

  1. 01

    Establish the company membership and account identity.

  2. 02

    Assign the relevant organisational role and module scope.

  3. 03

    Grant access to the appropriate project or business process.

  4. 04

    Apply additional authentication or approval to sensitive actions where configured.

  5. 05

    Review support and activity records under the applicable access policy.

Questions about this workflow

What permissions should be reviewed before onboarding partners?

List companies, projects, roles, record types and sensitive commercial fields. Demonstrate allowed and denied actions with separate contractor, subcontractor and supplier accounts. Agree who grants, reviews and revokes access, and how changes in project responsibility are handled. A role name alone is not proof of correct access.

What should the support and data handover agreement cover?

Specify support contact, working language, operating hours where agreed, incident reporting, export requirements, retention and responsibilities at termination. Clarify hosting and backup arrangements and the evidence available for them. Response times, recovery commitments and specific certifications should appear in the agreed terms when required.

See how we can work together.

Explore a MPANDO HUB workflow built around your company, your team and your priorities.

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Warranty and aftercare

We stand behind every product we supply and every service we deliver. All supplied products and services are backed by warranty commitments for the agreed scope. Coverage, duration, conditions and the remedy process vary by product and work and are set out in the quotation, contract or applicable warranty document.

Product coverage, installation workmanship and digital-service commitments are described separately where appropriate. Software and digital-twin work is assessed against the agreed functions, deliverables and acceptance criteria. An ongoing support plan, availability commitment or later content change is specified separately. Applicable statutory rights are not reduced.

For warranty or aftercare assistance, email [email protected] with the project or order reference, product or service, delivery date and a description of the issue. Add relevant photographs or screenshots without passwords or unrelated personal data. We review the information, clarify any inspection needed and coordinate the appropriate next step under the applicable terms.

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International availability

Commercial expansion is being prepared market by market. MPANDO HUB is not yet commercially offered in Switzerland and is not part of current UAE/GCC partnership sales. Contact our team about availability and implementation in other markets. Existing members retain access within their agreed service scope.

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MPANDO HUB

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