Warranty and aftercare
We stand behind every product we supply and every service we deliver. All supplied products and services are backed by warranty commitments for the agreed scope. Coverage, duration, conditions and the remedy process vary by product and work and are set out in the quotation, contract or applicable warranty document.
Product coverage, installation workmanship and digital-service commitments are described separately where appropriate. Software and digital-twin work is assessed against the agreed functions, deliverables and acceptance criteria. An ongoing support plan, availability commitment or later content change is specified separately. Applicable statutory rights are not reduced.
For warranty or aftercare assistance, email [email protected] with the project or order reference, product or service, delivery date and a description of the issue. Add relevant photographs or screenshots without passwords or unrelated personal data. We review the information, clarify any inspection needed and coordinate the appropriate next step under the applicable terms.
[email protected]