MPANDO CRM. From first interest to the sales decision.

It is intended for construction companies, developers, and professional sales teams managing client inquiries and the sales process for residential, villa, commercial, and other real estate projects. Project structure, team permissions, and required integrations are determined before setup.

Tools are available to transfer inquiries received through authorized Meta lead form integrations into the CRM. The relevant ad account and form permissions, field mappings, and transfer status are verified during setup. Importing ad inquiries and creating or managing advertising campaigns and budgets are separate service scopes.

Inquiries can be brought into the CRM workflow through configured web submission integrations. Source, client matching, associated project, and advisor responsibility are assessed together; each website integration is set up and tested separately.

Meeting notes, outcomes, and next steps are linked to the client record. Appointments, callbacks, and task entries form the follow-up plan. This does not imply phone call recording, auto-dialing, or PBX integration.

MPANDO CRM is a system that strengthens client follow-up and sales operations. Whether an inquiry converts to a sale depends on the project, pricing, client needs, financing, and the work of the sales team. A software subscription alone does not constitute a commitment to a specific number of clients or sales outcomes. Any additional marketing services and performance commitments, if applicable, are defined under a separate written scope.

No. The CRM is offered as a separate system with a monthly subscription. MTWIN project production, CRM subscription, and any integration or additional service fees are itemized separately in the proposal.

Client interests across different projects and their associated sales records can be tracked together. Project access and advisor permissions are configured according to the company's workflow.

Excel import and field mapping tools are available for Meta inquiries. For migrations from another CRM, data format, client matching, permissions, and migration scope are assessed separately.

Sales teams can work with a project, block, floor and individual-unit structure alongside customer preferences and project interests. This helps advisers discuss suitable properties using the inventory status and price information available in the system. Before onboarding, agree the inventory source, update responsibilities and adviser access. An enquiry or a proposed unit is not a confirmed reservation; the authorised sales process determines the recorded status.

MPANDO CRM includes tools for offers, counteroffers and proposed unit-price decisions. The team can distinguish a proposal from an approved commercial decision and progress it according to assigned permissions. Agree who can propose a price, who can approve it and how the decision moves into the reservation or sale workflow. The software does not itself guarantee availability, a discount or acceptance of an offer.

Customer assignments, meeting records, follow-up tasks and sales or reservation stages help managers review responsibilities and next actions. Performance, targets and commission records support a structured review of the sales team. Agree the reporting scope, access rights and commission rules during setup; commission calculations are not a promise of earnings. Automated reminders and messaging require separate activation and verification, so they should not be assumed to run simply because a follow-up task exists.

MPANDO CRM source analysis supports comparison of recorded sales data by enquiry source, including enquiries, closed sales, conversion rates and recorded sales values. The sales funnel shows the stages of those records. This helps teams assess social media, website and other enquiries alongside their follow-up work. Reporting depends on accurate, current source and sales records. Recorded sales value is not cash collected or net profit; advertising return on investment cannot be assumed without advertising cost data.

Plan your demonstration around a buyer journey: a social media or website enquiry, adviser assignment, meetings and follow-up, project and unit options, offers and price approval, then a reservation or sale record. Include your project count, team structure, enquiry sources and reporting needs in your demo request. Our team will agree the relevant scope and connections with you. The monthly CRM subscription, MTWIN connection and any professional marketing services are assessed separately; a request does not automatically book an appointment or guarantee sales.

MPANDO CRM's unit recommendation tool lets advisers assess units recorded as available against budget, property type, orientation and gross floor area. Review suggested units alongside their project and pricing details. Results depend on the recorded inventory; final availability, prices and reservations are confirmed through the authorised sales process.

MPANDO CRM's visual pipeline brings together records at enquiry, discussion, offer, option and sale stages. Your team can review progress and prioritise follow-up. A board stage is not a substitute for commercial approval or a completed sale document; the relevant transaction and permission checks still apply.

The sales heatmap provides a visual view of recorded unit statuses across a development's buildings and floors. The distribution of sold, reserved and available inventory supports sales planning. It reflects current records, rather than visitor tracking, a forecast of future demand or a guarantee of sales speed.

MPANDO CRM's social inbox tools support reviewing conversations from supported, authorised channels and linking a relevant conversation to an existing or new customer record. Adviser assignment, source and project context help continue the sales follow-up. Channel connections and messaging conditions are verified during setup; the CRM subscription does not include an advertising budget or promise uninterrupted automated messaging.

Use MPANDO CRM to review overdue, due-today and scheduled follow-ups alongside enquiries awaiting a call, recorded contact outcomes and interest levels. Sort by enquiry date, last contact or next follow-up to organise each adviser’s workload. New advertising leads and existing buyers waiting for a response can then be handled within the same process. An interest level is a recorded assessment, not a purchase probability or a guaranteed sale.

MPANDO CRM supports reviewing enquiries by source, project, declared country and city, phone-country information and responsible adviser. Where available, ad and form IDs help narrow the records; correctly configured website submissions can retain UTM source and campaign information. A phone country code does not establish residence or nationality. Fields and channel permissions are checked during setup; advertising campaign management and media spend are separate service scopes.